Returns and Refunds Policy
At Dima Lashes & Dima Lens, we aim to ensure your complete satisfaction with our products. However, due to the nature of our products, we have specific return and refund policies.
No Returns or Refunds:
- We do not accept returns or offer refunds if any products have been opened.
Exceptions:
- If the lens color you received is not what you ordered or if the lens is damaged, we will replace it with the same color.
- No monetary refunds will be issued in any case.
Return Process:
- To request a replacement, please contact our customer service team at info@dimaalborini.com within 7 days of receiving your order.
- Provide your order number, a description of the issue, and photos if applicable.
- Our team will review your request and provide instructions for returning the product if applicable.
Contact Us:
- If you have any questions about our Returns and Refunds Policy, please contact us at info@dimaalborini.com.